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FAQs




Q: How do I participate in this promotion?


A: You must have purchased a product from the ploom.co.uk online store and received a letter from Ploom Club Rewards between 28th March 2024 and 13th May 2024. It will have your claim code and a QR code that will take you to the ploomclubrewards.co.uk website where you can fill out the participation form with your details and the unique code. Once filled you will get instructions via email on how to claim your gift along with your gift’s code.

 


Q. How do I claim my reward?


A: You will first need to download the PRSNT app on to your mobile device then follow the steps below:

  1. Register your details on the app, after which you will then be taken to your ‘Home’ page.
  2. Click on the ‘Redeem Code’ button to enter your gift’s code (as detailed in your redemption email).
  3. This will take you to your gift which you can unwrap in the app.
  4. After the gift has been unwrapped it will be stored in ‘My Prsnts’ until you are ready to use it.
  5. When you are at the till in a participating store you can navigate to ‘My Prsnts’ on the app to locate your gift.
  6. Click the ‘Redeem’ button to reveal the QR Code which the cashier can scan to pay for your purchases. All that’s left is to enjoy your special treat!

 


Q. When do I have to claim my hot drink by?


A: You have until 23:59pm 31st July 2024 to claim it on www.ploomclubrewards.co.uk.

 


Q. What happens after I claim my reward?


A. If your claim is validated, you’ll receive an email within 48 hours that contains your gift code and link to the PRSNT app where you can get a QR code for a free hot drink (worth up to £8.00). You must show your QR code to the staff instore.

 


Q. When do I have to use my gift by?


A. Your QR code is valid until 31st August 2024, after which they will expire, and validity cannot be extended.

 


Q: What do I do if I’m having issues with my gift?


A: Complete the contact us form here.

 


Q: Can I swap my gift for cash or something else instead?


A: Unfortunately not. Your gift is non-refundable and non-exchangeable.